Information We Collect About You

Upon registration and use of the website www.cleaning-phuket.com User Interface (either as a consumer or partner), certain data may be collected including, Name, Email, Password, Contact Phone Number, Address…, payment methods and order details in order for a user profile to be developed to further customize the user’s experience.

We may also collect device type and unique identifier when you use our Services. We use this information to provide you with the most up to date application version and features.

To allow us to serve your needs better, we may use “cookies” to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies can be disabled or controlled by setting your preference within your web browser.

Users of the Website should be aware that non-personal information might be automatically collected by virtue of the standard operation of the Company’s computer servers or through the use of “cookies”. Cookies work by assigning a number to the user that has no meaning outside of the assigning website. Users should be aware that the Company cannot control the use of cookies (or the resulting information) by third-parties. If you do not want the information to be collected through the use of cookies, your browser allows you to deny or accept the use of cookies. There may, however, be some features of the Services, which require the use of cookies in order to customize the delivery of information to you.

The use of third-party cookies is not covered by our privacy policy. We do not have access or control over these cookies.

 

How We Use Your Information

Our main goal in collecting information is to provide you with the best experience when using the Services. We use this information to monitor which features of the Services that are used most, to allow you to view your order history, view any promotions we may currently be running, and to determine which features we might be able to improve. We use the information collected so that we can provide you with the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes.

The Company may use your Internet Protocol (IP) address to help diagnose potential problems with our computer server and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.

When you use the website www.cleaning-phuket.com in order to complete your requested orders we may need to disclose certain information, including but not limited to the delivery address and contact details, to our third-party service providers. We will take all steps reasonably necessary to ensure that your data is treated securely and used only in accordance with our instructions and directions.

Service-related Announcements

We will send you service-related announcements on occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance we might send you an email.

Customer Service

Based upon the personally identifiable information you provide us, we will send you a welcoming email and SMS message which we may use to verify your username, password, and mobile phone number. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We may communicate with you by email, telephone, or SMS.

If you have any problem with our service, Please contact our customer service by email at :  contact@cleaning-phuket.com

Our Disclosure of Your Information

We do not sell, share, rent, or trade your personal information or geo-location information other than as disclosed within this privacy policy.

The Company may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services.

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to process payment, provide customer support, to host our job application form, to perform Website-related services, maintenance services, database management, web analytics and to improve the Website’s features or to assist us in analyzing how our Website and Service are used. These third parties will have access to your personal information solely to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may use a third-party hosting provider who may host our support section of the site. Information collected within this section of the site is governed by our privacy policy. Our third-party service provider does not have access to this information.

Our Web site may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button. If you select these features your IP address, which pages you are visiting on our site and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Access to Personal Information

You have the right to view and amend your personal information by sending us an emailing us at contact@cleaning-phuket.com

We will retain your information for as long as your account is active. If you wish to cancel your account, contact us at contact@cleaning-phuket.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

The personally identifiable information we collect is securely stored within our database. However, as effective as encryption technology is, no security system is completely impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet, and any information you transmit to the Company. We recommend that you not disclose your password to anyone.

Changes in Our Privacy Policy

We may update this privacy statement to reflect changes to our information practices. If we make any significant changes, we will notify you by email or sms. We encourage you to periodically review this page for the latest information on our privacy practices.

Important notice regarding the processing of data in connection with Google Analytics

This website uses Google Analytics, a web analysis service provided by Google Ireland Limited. If the body responsible for processing the data collected by this website is based outside the European Economic Area and Switzerland, then the processing of data associated with Google Analytics will be carried out by Google LLC (based in the USA). Google Ireland Limited and Google LLC are hereinafter referred to as “Google”.

Google Analytics uses “cookies”, which are text files placed on the visitor’s computer, to help the website analyze how users use the site. The information generated by the cookie (including the truncated IP address) about the use of the website is generally transmitted to and stored by Google.

Google Analytics is used exclusively with the “_anonymizeIp ()” extension on this website. The extension ensures anonymization of the IP address by truncation and thus excludes any direct personal reference. With this extension, Google truncates the IP address of visitors to this website who are located in a member state of the European Union or in another state that is party to the Agreement on the European Economic Area. The full IP address of the website visitor will only be transmitted to Google’s servers and truncated in the USA in exceptional situations. The IP address, which is provided by the browser of the website visitor using Google Analytics, will not be cross-referenced by Google with other Google data.

On behalf of the website operator, Google will use the collected information to evaluate the use of the website, compile reports on website activity and provide other website and internet related services to the website operator (Art. 6, 1. f, GDPR). The legitimate interest in the processing of data lies in the optimization of this website, the analysis of the use of the website and the adaptation of the content. The interest of the users is adequately protected by the pseudonymization of their data.

Google LLC has certified its compliance with the EU-US Data Protection Shield, offering a guarantee of compliance with European data protection laws. The data sent and coupled with the Google Analytics cookie e.g. user ID, advertising ID will be automatically deleted after 50 months. The deletion of data that have reached the retention period is carried out automatically once a month.

The website visitor can refuse the use of cookies by selecting the appropriate setting in the browser. The website visitor can also prevent Google from collecting information (including IP address) via cookies and from processing this information by downloading and installing this plug-in in his browser: https://tools.google.com/dlpage/gaoptout.

The website visitor can prevent the collection of data by Google Analytics by clicking on this link. An “opt-out cookie” will then be placed and will allow the visitor to the site not to be tracked during his navigation of the site.

For more information on the processing and use of data by Google, the settings and the possibilities of deactivation, please consult the privacy policy of Google (https://policies.google.com/privacy) and the settings of Google Ads (https://adssettings.google.com/authenticated).

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